Your QA says 94%.
Your customer just left.
Traditional QA counts keywords. AINGEL measures whether your agents actually helped. There's a difference.
EQ Over Checklists
Compliance scores lie. We measure empathy, tone, and whether the agent actually resolved the problem — not just whether they said "sorry."
Catch Churn Before It Happens
Flags the conversations that are about to cost you a customer. You'll know before they cancel.
Revenue on the Line
Every bad conversation has a dollar amount. We show you exactly what's at stake.
Coaching, Not Scorecards
AI-generated rewrites of what the agent should have said. Specific, actionable, no vague feedback.
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Used by CX teams tired of meaningless QA scores