About AINGEL
A customer says “it's fine” but means “I'm leaving.” An agent follows the script but misses the frustration. AINGEL exists to close that gap.
“We didn't set out to build another QA tool. We set out to answer a question that's been haunting customer support for decades: Why do customers leave when the conversation looked fine?”
Our Vision
“To pioneer Artificial Emotional Intelligence — AI that understands, not just responds.”
The world's biggest AI labs are building models that can code, reason, and search. But none of them are building models that can care. That's the blind spot — and that's what AINGEL exists to solve.
“The AI that understands you emotionally will be the most valuable AI of all.”
— Mustafa Suleyman, CEO of Microsoft AI
What We Believe
Connection is measurable
We turn emotional subtext into scores your team can act on. Not vague sentiment — precise, actionable emotional intelligence that maps directly to business outcomes.
Compliance alone fails customers
The best QA scores in the world can't prevent churn if they ignore emotion. We measure what actually matters — whether your customer felt understood.
EQ drives revenue
Measuring emotional connection isn't soft — it's the hardest metric that matters. Every point of EQ improvement maps to retention, revenue, and lifetime value.
How We're Different
Built on thousands of real support conversations annotated for emotional signals — frustration, deflection, cheerful abandonment. This is how we read between the lines.
Our models are fine-tuned specifically for emotional intelligence in support conversations — detecting what customers feel, not just what they say.
Every insight ties back to revenue. See exactly which conversations put accounts at risk, which agents need training, and how much revenue you protect each month.
Why Now
leave due to perceived indifference
Customers no longer compare you to competitors — they compare you to the best experience they've ever had. Scripted responses feel robotic.
of conversations reviewed manually
Manual reviews sample 2-5% of conversations. AI-powered compliance tools check more but still measure the wrong things. Emotional context gets lost.
cost to acquire vs. retain
Acquiring a new customer costs 5-25x more than retaining one. A 5% increase in retention can increase profits by 25-95%. Connection pays for itself.
Sources: Bain & Company, Harvard Business Review
Our Team
We're a small team of engineers and researchers who spent years watching support teams lose customers despite doing everything “right.” We built AINGEL to give them the one thing their QA tools couldn't — visibility into how customers actually feel.