Six capabilities that catch what compliance checklists miss. Because a 94% QA score means nothing when the customer just left.
100 conversations free. No credit card required.
Core Capabilities
Every conversation scored 0–4 across four emotional intelligence dimensions: empathy accuracy, tone calibration, intent alignment, and resolution quality. Not a percentage. Not a checklist. A real measure of whether the customer got helped.
Spots at-risk customers before they leave. Detects frustration patterns, unresolved pain, and disengagement signals in real time. Only 1 in 26 unhappy customers complain — the rest just disappear.
Connects conversation quality to dollars. See exactly how much revenue is at risk from poor emotional handling. Know that last Tuesday’s billing dispute cost $14K in renewals.
Every flagged conversation comes with a word-for-word rewrite of what the agent should have said. Not “be more empathetic.” Specific, actionable, trackable over time.
Someone threatens to post on Twitter, you hear about it in Slack within the hour. Not in next week’s report. Configurable thresholds for churn clusters, agent burnout, and brand risk.
Connect Zendesk, Intercom, Gorgias, or upload CSV and voice recordings. Pull conversation data automatically. Analyze your first 100 conversations in under 5 minutes.
Deep Dive
Track EQ scores by agent, team, and queue. Spot who needs coaching, celebrate who’s improving, and measure it over time. Dashboards built for CX leaders, not data analysts.
70% of customers switch after one bad AI experience. AINGEL flags high-risk conversations, escalation triggers, and emotional misreads as they happen — not weeks later in a QA review.
Zendesk, Intercom, Gorgias, CSV, voice recordings. Pull conversation data automatically, push insights back. No workflow changes required.
const response = await aingel.analyze({
conversation_id: "cx-4829",
source: "zendesk",
model: "eq-ops-v2",
signals: ["empathy", "churn", "revenue"]
});
// response.eq_score: 3.2 / 4
// response.churn_risk: "low"
// response.revenue_impact: "$0"
// response.failure_flags: []The Difference
Most QA tools check if the agent followed the script. AINGEL checks if the customer actually got what they needed.
100% of conversations scored
Not a 1-3% sample. Every single one.
EQ, not keyword matching
Tone, intent, proportionality, resolution path.
Revenue impact in dollars
Not just CX metrics. What it actually cost you.
Alerts in real time
Not a weekly report nobody reads.
Specific rewrites, not vague feedback
Word for word, what the agent should have said.
Research-backed methodology
Not a blank scorecard you configure yourself.
Measures
Grammar, greetings, script adherence
Measures
Did the customer actually get helped?
Score
94%. Looks great.
Score
0.75/4. Six failure flags.
Outcome
Customer cancels next week
Outcome
Manager alerted. Callback scheduled.
Training
"Be more empathetic"
Training
Exact rewrite, word for word
Speed
Weekly report
Speed
Slack alert within the hour
Send us 100 transcripts. We'll show you what your current QA tool didn't catch. Free, no strings.
100 conversations free. No credit card required.